Live Chat & Email Support
Social Media Customer Support
Social customers handled. Brand reputation protected.
Contact UsOverview
Customers increasingly reach out via social media — and they expect fast responses. Our social media support team monitors and responds to customer inquiries on Facebook, Twitter/X, Instagram, and other platforms. We handle complaints, answer questions, and escalate issues while protecting your brand reputation in the public eye.
What We Deliver
Facebook and Instagram message response
Twitter/X mention and DM monitoring
Comment response and moderation
Crisis escalation procedures
Brand voice consistency
Response time SLA management
Social sentiment monitoring
Escalation to private channels when needed
How It Works
1
You Contact Us
Submit an RFQ or call our dispatch line.
2
We Scope & Schedule
We assess requirements and assign technicians.
3
We Deploy
Certified technician dispatched to your site.
4
We Document
Full reporting, photos, and sign-off provided.
5
Ongoing Support
Continuous support and SLA management.
SLA Options
| Tier | Response Time | Availability | Best For |
|---|---|---|---|
| Standard | NBD | Mon-Fri 8-5 | Planned work, non-critical |
| Priority | Same Day | Mon-Sat 7-7 | Important but flexible |
| Emergency / Critical | 4 Hours | 24/7/365 | Mission-critical systems |
Technology Partners
Cisco
Dell
HPE
Lenovo
Fortinet
Aruba
Related Services
Let's Talk About Social Media Customer Support
Ready to get started? Our team is standing by to discuss your requirements.