Overview
SMS support offers convenience that customers love — quick questions, fast answers, no hold times. Our text support team handles customer inquiries via SMS, providing the same quality support as phone or chat in a format that fits modern lifestyles. Perfect for appointment reminders, order updates, and quick issue resolution.
What We Deliver
Two-way SMS customer support
Automated text notifications and alerts
Appointment reminders via text
Order status updates
Quick issue resolution
Text-to-ticket escalation
Compliance with SMS regulations (TCPA)
Integration with SMS platforms
How It Works
1
You Contact Us
Submit an RFQ or call our dispatch line.
2
We Scope & Schedule
We assess requirements and assign technicians.
3
We Deploy
Certified technician dispatched to your site.
4
We Document
Full reporting, photos, and sign-off provided.
5
Ongoing Support
Continuous support and SLA management.
SLA Options
| Tier | Response Time | Availability | Best For |
|---|---|---|---|
| Standard | NBD | Mon-Fri 8-5 | Planned work, non-critical |
| Priority | Same Day | Mon-Sat 7-7 | Important but flexible |
| Emergency / Critical | 4 Hours | 24/7/365 | Mission-critical systems |
Technology Partners
Cisco
Dell
HPE
Lenovo
Fortinet
Aruba
Let's Talk About SMS & Text Support
Ready to get started? Our team is standing by to discuss your requirements.